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Services

Service Market
International strategic layout

Global sales network: We have established a wide sales and service network worldwide through cooperation with local distributors, agents, and partners.

Market segmentation: According to the market demand of different countries and regions, we conduct market segmentation to provide customized products and services for customers in different regions.

Market research and precise positioning

To ensure the potential of the international market we enter, we conduct in-depth market research and analysis to understand the market demand, industry trends, competitive situation, and cultural differences in different countries. Through this data, we can accurately position the target market and provide products and solutions that better meet customer needs.

Brand building and promotion

Exhibition and display: Regularly participate in international exhibitions and industry conferences to showcase our technological innovations and product advantages, and directly communicate with international customers face-to-face.

Online promotion: Promote the brand through cross-border e-commerce platforms, social media, company websites, and other channels, increasing brand exposure, and improving the global visibility of the brand through search engine optimization (SEO).

Localized marketing: Conduct localized marketing activities based on the culture and consumption habits of different countries and regions, and establish localized marketing teams in important markets to better adapt to the market demand of different regions.

International cooperation and strategic alliances

Cooperation with overseas distributors and agents: We choose distributors and agents with rich market experience and local resources to cooperate, leveraging their influence and channel network in the local market to enter the target market more quickly.

Cross-border strategic alliances: Establish strategic alliances with globally renowned companies or partners to jointly promote technology research and development and market expansion, leveraging the brand effect and resource advantages of partners to enhance product market recognition.

International certification and standard compliance

Product certification: We have passed multiple international quality certifications, including ISO9001, IATF16949, etc., ensuring our products meet global market quality standards.

Compliance with international standards: Our products and production processes comply with industry standards and regulatory requirements in multiple countries, ensuring smooth passage through quality inspections and compliance reviews in various countries.

Located in Qing County, Cangzhou City, Hebei Province
Service Types
We focus on customer needs, providing differentiated services for brand owners, buyers, end users, and government departments to meet the wire mesh needs of various industries.

01

Brand Owner Services
Custom Design/Exclusive Services

02

Buyer Services
Diverse Choices/Custom Orders

03

End User Services
Professional Consultation/After-sales Guarantee/Training Services
Cooperation Process
Automotive Elastic Components

01

Initial contact and demand communication
Customers contact us through phone, email, or the official website to inquire about product information or make requests. During communication, our sales team discusses product requirements, application scenarios, budgets, etc., in detail with customers and provides initial suggestions based on customer needs.

02

Signing of cooperation agreement
After clarifying the needs and solutions, we draft a cooperation agreement, including product specifications, prices, delivery times, payment methods, etc., to ensure the rights and interests of both parties are protected. After the customer confirms the agreement and pays the advance payment, the project is officially launched.

03

Product design and development
We design products based on customer needs, provide relevant design solutions, and confirm with customers. If sample production is required, we conduct sample testing and verification to ensure product functionality and quality meet requirements. After the customer confirms the sample, we enter the mass production stage.

04

Production and manufacturing
After confirming the sample, we purchase suitable raw materials and start formal production. During production, we conduct strict quality control at every step to ensure products meet customer requirements and international quality standards. At the same time, we conduct multiple process inspections to ensure the stability of each batch of product quality.

05

Inspection and acceptance
After production is completed, we conduct comprehensive product inspections to ensure all products meet design and quality standards. Customers can choose on-site acceptance or remote or third-party agency acceptance to ensure products meet actual needs.

06

Packaging and shipping
After the product passes inspection, we choose an appropriate packaging solution to ensure it is not damaged during transportation. After packaging is completed, we arrange logistics and shipping according to customer requirements and provide detailed logistics tracking information to ensure customers can track the status of goods at any time.

07

After-sales service and support
After product delivery, we continue to track customer usage and provide professional after-sales support. If customers encounter problems during use, our technical team will provide timely technical support or repair services to ensure the normal use of the product.
After-sales Service
Technical support and repair services
We provide 24-hour technical support to ensure timely resolution of customer issues. Whether it's operational problems or troubleshooting, our technical team offers guidance or remote assistance. In case of product failure, we quickly arrange repairs and provide free services to ensure uninterrupted production for customers.
Regular maintenance and inspection
To ensure long-term stable operation of products, we offer regular maintenance and inspection services. Our after-sales team develops personalized maintenance plans based on customer usage, including cleaning, lubrication, and adjustments, to prevent equipment failure and extend service life.
Operation training and technical documentation support
We provide product operation training to help customers master usage methods and precautions, ensuring safe and efficient operation. Additionally, we offer detailed operation manuals and technical documents for customers to consult at any time to solve daily usage problems.
Warranty service and extended warranty
During the warranty period, if the product fails due to quality issues, we provide free repair or replacement services. Additionally, we offer extended warranty services, allowing customers to extend the warranty period as needed for longer quality assurance.
Customer feedback and continuous improvement
To ensure customers receive timely assistance at any time, we provide 24/7 customer support services. Whether on weekdays or holidays, customers can contact our customer service team at any time, and our staff will respond quickly and provide assistance. We promise to respond within 24 hours of receiving customer feedback and provide technical support or solutions as soon as possible. For urgent situations, we prioritize handling to ensure quick resolution of customer issues.
FAQ
1. In terms of product quality, will there be problems with the spring length not meeting the design specifications, resulting in improper working load or installation?
During the design phase of the spring, the dimensional tolerance of the spring should be reasonably set according to the production process capabilities and actual conditions. The design should take into account the possible deviations that may occur during the actual manufacturing process, and appropriately expand the tolerance range to ensure that the spring can tolerate certain deviations during the production process.
2. In terms of product quality, will there be micro cracks on the surface of the spring, which may easily cause breakage or fatigue failure?
During the spring design phase, it is necessary to ensure that the requirements for surface finish are clear in the design to avoid rough surfaces becoming the source of cracks. The appropriate surface roughness (Ra value) should be selected during design to ensure that the surface is smooth and has no obvious defects. Avoid sharp edges or corners at locations where stress is concentrated (such as the ends of the spring), as these locations are often prone to becoming the source of cracks.
3. In terms of product quality, will there be problems with not cleaning thoroughly after processing, which may cause assembly difficulties or scratch other parts?
After processing, the spring may have burrs on both ends or incisions, which may cause scratches or cause assembly problems. The use of machinery (such as deburring machines, grinders), chemical deburring processes, and dissolution with acidic or alkaline solutions can effectively deal with surface burrs. Manual grinding and special tools are used to handle hard-to-reach edge areas.
4. In terms of product quality, will there be problems such as excessive deformation, permanent deformation of the spring under load and inability to return to its original shape?
Ensure that the design stress of the spring does not exceed the yield strength and fatigue limit of the material. Usually, the stress value should be 50%-70% lower than the yield strength of the material. When designing the spring, choose the appropriate diameter ratio, wire diameter and number of turns to avoid excessive local stress.
5. In terms of product quality, will there be problems such as incorrect installation: the size or shape does not match the design, resulting in difficulty in assembly or unusable?
In the design of the spring, ensure that each dimension (such as outer diameter, inner diameter, free length, number of turns, etc.) is set within a reasonable tolerance range to avoid installation problems caused by dimensional deviation during production and assembly. According to the use requirements, the tolerance value should be strictly controlled to ensure the matching accuracy of the spring and other components.

Contact Us

Our email

info@cn-hdky.com

Phone contact

+8617633288658

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+8617633288658

You can contact us through the following four methods, and we will communicate with you immediately after receiving your inquiry!

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